FAQs
1. Orders & Payment
How can I place an order?
For your convenience we are available through multiple channels:
You can place your order on ‘Get in touch form’:
Please leave your contact details and a message.
We will respond to your enquiry as soon as it’s possible.
You can call / WhatsApp us on: 085 128 43 76.
We can also be contacted through our Facebook / Instagram pages.
Do you offer custom orders or personalized treats?
How far in advance should I place my order?
What payment methods do you accept?
Is there a minimum order requirement?
2. Delivery & Pickup
Do you offer delivery? If yes, what areas do you cover?
How much does delivery cost?
Can I schedule a specific delivery date and time?
Do you offer pickup options?
What happens if I’m not home during delivery?
3. Products & Ingredients
Are your products freshly made?
Do you offer gluten-free, vegan, or allergy-friendly options?
How should I store my treats?
How long do your products stay fresh?
Do your products contain nuts or other allergens?
4. Custom Orders & Events
Do you offer custom cakes or desserts for special occasions?
How far in advance should I place a custom order?
Can I request specific flavors or designs?
5. Cancellations & Refunds
Can I modify or cancel my order?
What is your refund policy?
What if I receive a damaged or incorrect order?
4. Custom Orders & Events
How can I contact you if I have questions?
Do you offer gift packaging?
Do you collaborate with businesses or offer bulk orders?